Privacy Policy

1. Scope

This Privacy Policy explains how NexPick Logistics ("NexPick," "we," "us," or "our") collects, uses, discloses, and protects personal information through our website, contact and onboarding forms, and dispatch-support services. It does not govern independent third parties, including brokers, shippers, factoring providers, or websites linked from our site.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, business name, email address, telephone number, and preferred contact method.
• Carrier and business information: operating-authority details, equipment type, preferred lanes, service needs, and documents you submit for onboarding or service.
• Service and transaction information: load preferences, communications, rate confirmations, invoices, payment status, and records needed to provide contracted services.
• Website and device information: Internet Protocol address, browser type, device information, pages viewed, referring page, and cookie or similar technology data.
• Communications: messages, form submissions, call notes, and other information you choose to provide.

3. How We Use Information

We may use personal information to respond to inquiries; evaluate and onboard customers; provide dispatch and administrative support; communicate about loads and accounts; process and reconcile fees; maintain security; prevent fraud or misuse; improve the website and services; comply with law; and establish, exercise, or defend legal claims.

We may also send service-related communications. Marketing messages are sent only where permitted by law, and recipients may opt out using the method included in the message or by contacting us.

4. How We Disclose Information

We may disclose information to service providers that support hosting, forms, email, communications, analytics, payment administration, customer management, security, and professional services. We may also disclose information to brokers, shippers, factoring providers, or other parties when you direct us to do so or when disclosure is necessary to provide requested services.

We may disclose information when required by law, to protect rights or safety, to investigate fraud or misuse, or as part of a merger, financing, reorganization, sale, or transfer of all or part of the business. We do not sell personal information for money.

5. Cookies & Analytics

The website may use essential cookies and similar technologies to operate, secure, and remember preferences. If analytics or advertising technologies are enabled, the site displays any notice or consent controls required by applicable law. Browser settings may block some technologies, but doing so can affect site features.

6. Retention & Security

We retain personal information only as long as reasonably necessary for the purposes described here, including service delivery, recordkeeping, dispute resolution, legal compliance, and enforcement of agreements. Retention periods vary by data type and obligation.

We use reasonable administrative, technical, and organizational safeguards. No transmission or storage method is completely secure, so we cannot guarantee absolute security.

7. Your Choices & Rights

You may ask to access, correct, or delete personal information, or to opt out of marketing. Depending on where you live, you may have additional rights and may be entitled to appeal a denied request. We may verify identity and authority before acting. Certain information may be retained where permitted or required by law.

8. Children, Transfers & Changes

Our website and services are intended for businesses and adults, not children under 13, and we do not knowingly collect personal information from children under 13. Information may be processed in the United States or other locations where our service providers operate, subject to applicable safeguards. We may update this policy by posting a revised version with a new effective date.

9. Contact Us

For privacy questions or requests, email contact@nexpicklogistics.com or call +1 (302) 257-6779.