Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern use of the NexPick Logistics website and any dispatch-support or related administrative services described in a written agreement between NexPick Logistics ("NexPick," "we," "us," or "our") and a customer ("you" or "your"). By using the website, submitting a form, or engaging our services, you agree to these Terms and any applicable signed service agreement.

If these Terms conflict with a signed service agreement, the signed service agreement controls for the services covered by that agreement.

2. Services Provided

NexPick provides dispatch support and related administrative assistance for motor carriers, owner-operators, and fleets. Depending on the signed service agreement, services may include load searching, rate negotiation support, broker communication, paperwork coordination, route-planning support, and check-call assistance.

3. Your Authority & Responsibilities

You remain solely responsible for operating safely and lawfully, maintaining active operating authority, licenses, permits, registrations, insurance, equipment, and driver qualifications, and complying with all applicable transportation and hours-of-service requirements.

You decide whether to accept or decline each load. You must independently review load details, broker or shipper terms, routes, appointment times, cargo requirements, and payment terms before acceptance. You must promptly provide accurate information and tell us about changes that could affect service.

4. Dispatch Authorization

When you authorize NexPick to communicate or negotiate on your behalf, that authority is limited to the scope stated in your signed service agreement. NexPick will not bind you to a load without the approval process established in that agreement. You may revoke authorization as provided in the agreement.

5. Fees & Payment

Our standard dispatch fee is 5% of the gross revenue for each load booked through NexPick, unless your signed service agreement states a different rate or fee structure. "Gross revenue" means the line-haul and other compensation identified in the applicable rate confirmation before deductions, unless the service agreement defines it differently.

You authorize us to invoice for amounts due under the service agreement. Payment timing, accepted payment methods, late-payment terms, disputed invoices, refunds, and any additional charges are governed by that agreement. You are responsible for reviewing invoices promptly and reporting a good-faith dispute using the contact information below.

6. Factoring Coordination

NexPick may provide administrative assistance or introductions to independent third-party factoring companies. NexPick does not provide loans, purchase receivables, make credit decisions, guarantee approval, or control funding timing. Any factoring service is governed only by your separate agreement with the factoring provider.

7. Brokers, Shippers, & Third Parties

Freight brokers, shippers, receivers, factoring providers, software platforms, and other third parties are independent from NexPick. Their services and decisions are governed by their own terms. NexPick is not responsible for a third party's acts, omissions, payment failure, delay, cargo claim, service interruption, or data practices.

8. No Guarantee

We do not guarantee load availability, rates, revenue, profit, broker approval, payment, routes, fuel cost, detention, layover, or any specific business result. Freight conditions and third-party decisions can change without notice.

9. Term & Termination

Service begins and ends as stated in the signed service agreement. If that agreement does not state a notice period, either party may terminate by written notice, effective when received, subject to payment of fees already earned and completion of any obligations that expressly survive termination.

We may suspend or end service immediately for nonpayment, material misrepresentation, unlawful activity, unsafe operation, abuse of personnel, or a material breach that creates legal, financial, or operational risk.

10. Acceptable Website Use

You may use the website only for lawful purposes. You may not interfere with site operation, attempt unauthorized access, introduce malicious code, scrape or copy protected content at scale, impersonate another person or business, or submit information you do not have authority to provide.

11. Intellectual Property

The website's original text, design, graphics, branding, and other content are owned by or licensed to NexPick and are protected by applicable law. You may view and print reasonable copies for your own business evaluation, but may not reproduce, sell, publish, or create derivative works without written permission.

12. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided "as is" and "as available." NexPick disclaims warranties not expressly stated in a signed service agreement, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, NexPick will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, business interruption, cargo loss, or loss of data arising from the website, services, or third parties.

14. Indemnification

To the extent permitted by law and the signed service agreement, you agree to defend, indemnify, and hold NexPick harmless from third-party claims arising from your equipment or operations, your breach of these Terms, your violation of law, or inaccurate information you provide.

15. Changes & Contact

We may update these Terms by posting a revised version with a new effective date. Material changes apply prospectively unless law requires otherwise.

Questions or written notices may be sent to contact@nexpicklogistics.com or call +1 (302) 257-6779.